Return & Refund Policy

At Valor Block™, every piece is made to order from the design you approve in the builder — no two are identical. Because of the personalized nature of the product, we can't accept change-of-mind returns. Here's what we do cover.

Returns

We accept returns on eligible items within 30 days of delivery. To qualify for a return:

• The item must be defective, damaged in shipping, or incorrect.
• The item must be returned in its original packaging.
• Your order number or proof of purchase is required.
• The return must be postmarked within 30 days of the delivery date.

Returns that do not meet these conditions may not be accepted.

Non-returnable items

The following are final sale and not eligible for return:

• Custom Valor Blocks and canvases (unless damaged or defective)
• Digital proofs and downloads
• Gift cards

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery so we can get a return started before the 30-day window closes. Include:

• Your order number
• A brief description of the issue
• Clear photos of the item and the packaging

Once we confirm the issue, we'll email you a return authorization with return instructions. When the item arrives back to us and passes inspection, we will — your choice:

• Remake and reship the item at no cost, or
• Issue a full refund to the original payment method.

Items must be returned within 30 days of delivery.

Design errors

Because you approve every element in the builder before checkout — ribbons, medals, ranks, names, and dates — we're not able to refund or replace a piece for a design mistake made during configuration. We'll always do our best to help you get it right the first time; use the on-screen preview and downloadable proof before you check out, and reach out through our Contact page if you'd like a second set of eyes.

Cancellations

Because production starts quickly, we can only cancel an order if production has not yet begun. Contact us as soon as possible if you need to cancel.

Refunds

Refunds are processed after we receive and inspect the returned item. You'll be notified by email regarding approval or rejection.

• Approved refunds are issued to the original payment method within 5–10 business days of inspection. Depending on your bank, funds can take an additional few days to appear.
• Original shipping charges are non-refundable, except when the entire order is defective or damaged in transit.

Return shipping

Return shipping arrangements are handled on a case-by-case basis when we issue your return authorization. We recommend using a trackable service; we are not responsible for returns lost in transit.

Late or missing refunds

If you haven't received your refund after we've confirmed it was issued, please check your bank account again, then contact your credit card company (processing times vary). If you still need help, reach us through the Contact page.

How to start a claim

Head over to our Contact Us page and include your order number and photos of the defect or damage. We usually reply within one business day with your return authorization and next steps.

Our commitment

A Valor Block is more than a product — it's a keepsake honoring someone's service. If something isn't right, we will do everything we reasonably can to make it right.